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Customer Service Representative


Roto-Rooter, Santa Cruz the premier provider of plumbing and drain cleaning services, is looking for a unique individual to join our team as a part time CUSTOMER SERVICE REPRESENTATIVE AND DISPATCHER.  The selected candidate will have a dynamic phone presence, excellent problem solving and customer service skills, and a working knowledge of computer software.

Essential functions of the position include:

  • Field incoming calls to increase sales/job count
  • Interview customers by phone to obtain all necessary information to provide best service
  • Follow-up with customers to ensure satisfaction and sell other services
  • Handle customer issues and make adjustments concerning billing or service
  • Dispatch technicians efficiently to maximize productivity
  • Maintain accurate time tracking on all service technicians and plumbers

We are looking for someone that has above average computer skills with solid typing ability, able to work afternoons and weekends and thorough knowledge of Santa Cruz and surrounding areas. 

We are an Equal Opportunity Employer committed to hiring a diverse work team

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